Interesting, Lise. Since I live in a much smaller town, I never thought about the size and difficulty for hand delivery in a big city like Chicago. It is probably much like Phoenix with its many surrounding subverbs. But one thing that really interests me about your post is the statement that you get 50% of your customers from the Internet. This is getting harder and harder to do as the search engines change. Would you mind what, if any, secrets you have for accomplishing this?
